OUR SHIPPING and ORDERS POLICY
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed .In many instances we will need to collate products form different companies so that you can conveniently use our store as a ONE STOP SHOP .This usually saves you freight costs and allows you to pick multiple products.
Free Shipping! (6-10 working days)
Any item with the "Free Shipping" truck displayed to the right hand side of the price ships to ACT, NSW, VIC, QLD metropolitan areas for free and under 10 Klgs and over $250 or items under under 5 Klgs and over $150
Free Shipping is not available to WA, NT, Far North QLD, TAS or any non-metropolitan or remote location within Australia, as determined by us. Shipping charges to these locations will be displayed in the cart during checkout.
Express Shipping (1-5 working days)
When you need it fast, we offer Express Shipping on most items on our website IF THEY ARE IN STOCK . Toll ipec and Go logistics are our preferred couriers for Express delivery. Additional charges apply. If for any reason we are unable to deliver your order within 5 working days, we will notify you and refund any Express Shipping charges.
Dispatch policy and shipping addresses
Most orders will be dispatched from Liverpool, and we may use a range of different couriers for the deliveries. Most orders are sent via a tracked service. Some orders may be dispatched directly from our supplier in order to shorten delivery time - you will be notified if this applies to your order. Please allow up to 3-7 business working days for dispatch and between 2-14 business working days for delivery, due to current state restrictions along with the huge influx of orders going with our couriers. Orders are covered by transit insurance. It is your responsibility to supply us with your correct shipping address. Couriered items cannot be sent to PO Box addresses.
We ask you for a valid shipping address, email address and your best contact phone number during checkout. Prior to dispatch, we will contact you via telephone, SMS and/or email to confirm shipping information and arrange the best day for delivery. To prevent your order being delayed, please respond as soon as possible during business hours, Monday to Friday.
Items sent by courier are delivered during business hours and require a signature for confirmation of delivery. We therefore strongly recommend you nominate a WORK ADDRESS or similar for shipping. If there is no-one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee. Again ,Responsability is transferred to you as we send you Consignment note details for you to Track and Trace online .We will assist you to the best of our ability in the event that the parcel has been returned back to the Logistics terminal .
Items damaged in transit
DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must call us (1800 211 183) or email us (email@example.com) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered, and a brief description of the apparent damage. All items will be assessed by us on a case-by-case basis.
Sometimes in transit instruments are not damaged but can receive knocks and parts can be dislodged .e.g Bridges on stringed instruments or piano keys and require minor adjustments which doesn't constitute DOA but delivery issues.We can easily fix this or if we believe it will affect the playability we will SWAP the unit for you .
Goods sent by courier can be tracked using the usual "track-and-trace" feature on courier websites. You will find your Tracking Number (if applicable) and courier website address printed at the bottom of your shipment confirmation email. Smaller orders may be sent via Australia Post Regular service without tracking.The onus will be on YOU to track and communicate with the CARRIER for SPECIFIC DELIVERY TIMES once it has left our warehouse
Can the courier or delivery person call me prior to delivery?
Unfortunately as often as we request this, we get denied as many times. No courier or Australia post worker will call you prior to delivery despite any bribes we may try and offer.If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.Most customers try to organise a delivery time with the carrier which is then their responsability.
Can I ask for the courier to leave the goods at my door or Reception ( in Apartments ) ?
Whilst it Is possible, we highly recommend that you do not do it. All freight warranty & insurance will be void. Only do so at your own risk, if someone steals it, BAVAS MUSIC CITY & The freight company will not be held accountable. If you will not be able to take the delivery, it might be worth asking a friend or neighbour or Reception to take delivery and sign a confirmation of delivery on behalf of you .
Minimum Order Fee (MOF)
To cover freight and handling costs, all orders under $50 attract a MOF of $10 per order. You won't ever pay the MOF when the subtotal of your cart exceeds $50. To avoid the MOF, simply ensure the subtotal of your cart is greater than $50 prior to checking out.
Shipping to Metro Areas ( $20 Charge ) Conditions - OVER SIZED ITEMS
We have a flat fee of $20 for all goods to Metro East Coast Areas Only as long as they are under 12klg and under 1/2 Square metre Cubic measurement . We will advise of extra Shipping costs if the unit exceeds any of these 2 criteria .Other Freight costs outside Metro will be advised accordingly via email or a personal Phone Call.Please note that delivery of HEAVY GOODS such as PIANOS,PA SYSTEMS will be only delivered and and left on ground floors of houses and apartments.
Sometimes it is easier to pick up from our store.We will advise when your order is ready to be picked up especially when we need to consolidate different brands and compnonets.We will call you to advise when you can pick up from the store.
Request for additional identification
For some high-value orders, we may ask you to provide additional identification to confirm credit card information. You will be notified by us by telephone or email if this confirmation is required. We appreciate your understanding as we try to minimise fraudulent transactions for both Customer,Financial Institutions and BMC alike