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OUR SHIPPING POLICY
Free Shipping! (6-10 working days)
Any item with the "Free Shipping" truck displayed to the right hand side of the price ships to ACT, NSW, VIC, QLD metropolitan areas for free and under 10 Klgs
Free Shipping is not available to WA, NT, Far North QLD, TAS or any non-metropolitan or remote location within Australia, as determined by us. Shipping charges to these locations will be displayed in the cart during checkout.
Express Shipping (1-5 working days)
When you need it fast, we offer Express Shipping on most items on our website. Toll ipec and Go logistics are our preferred couriers for Express delivery. Additional charges apply. If for any reason we are unable to deliver your order within 5 working days, we will notify you and refund any Express Shipping charges.
Dispatch policy and shipping addresses
Most orders will be dispatched from Liverpool, NSW by Toll Ipec, Go Logistics, Australia Post, . Most orders are sent via a tracked service. Some orders may be dispatched directly from our supplier in order to shorten delivery time - you will be notified if this applies to your order. Please allow up to 2 days for dispatch and 2-8 working days for delivery. Orders are covered by transit insurance. It is your responsibility to supply us with your correct shipping address. Couriered items cannot be sent to PO Box addresses.
We ask you for a valid shipping address, email address and your best contact phone number during checkout. Prior to dispatch, we will contact you via telephone, SMS and/or email to confirm shipping information and arrange the best day for delivery. To prevent your order being delayed, please respond as soon as possible during business hours, Monday to Friday.
Items sent by courier are delivered during business hours and require a signature for confirmation of delivery. We therefore strongly recommend you nominate a WORK ADDRESS or similar for shipping. If there is no-one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee.
Items damaged in transit
DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must call us (1800 211 183) or email us (firstname.lastname@example.org) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by us on a case by case basis.
Goods sent by courier can be tracked using the usual "track-and-trace" feature on courier websites. You will find your Tracking Number (if applicable) and courier website address printed at the bottom of your shipment confirmation email. Smaller orders may be sent via Australia Post Regular service without tracking.
Minimum Order Fee (MOF)
To cover freight and handling costs, all orders under $50 attract a MOF of $10 per order. You won't ever pay the MOF when the subtotal of your cart exceeds $50. To avoid the MOF, simply ensure the subtotal of your cart is greater than $50 prior to checking out.
Shipping to Metro Areas ( $20 Charge ) Conditions
We have a flat fee of $20 for all goods to Metro East Coast Areas Only as long as they are under 12klg and under 1/2 Square metre Cubic measurement .We will advise of extra Shipping costs if the unit exceeds any of these 2 criterias .Other Freight costs outside Metro will be advised accordingly via email or a personal Phone Call.
Request for additional identification
For some high-value orders, we may ask you to provide additional identification to confirm credit card information. You will be notified by us by telephone or email if this confirmation is required. We appreciate your understanding as we try to minimise fraudulent transactions for both Customer ,Financial Institutions and BMC alike